IT System Administrator
Make It Cheaper has been helping to put a smile on the face of British businesses since 2007 - and that’s something we continue to strive for every day. So how do we do it? In a nutshell, our service takes the hassle out of shopping around for better deals on electricity, gas, insurance, telecoms and water.
Our incredible people, coupled with the great service we provide, have made us the biggest (and best!) energy broker for SME’s in the UK which is why we are trusted by Go Compare, MoneySupermarket and uSwitch to look after their business customers.
Our IT Team and infrastructure are integral to the smooth running of business. They ensure we’re able to continue putting a smile on the face of British businesses by ensuring our staff have the tools they need to do so. We’re now looking for an IT System Administrator to join the team and help manage and support the IT Infrastructure and be a point of escalation for technical issues.
Joining a fast growing business with a young team of IT engineers you will be the expert in our IT Infrastructure. This role is not just day to day support - we need someone with a passion for technology and the drive to be a key part of realising our strategy and IT Vision. By helping to deliver plans to improve our stability, security and scalability of our systems this role will give you a chance to show your knowledge and expertise. You’ll be responsible for supporting our infrastructure including the on premise servers and virtualisation platform, cloud, network, VOIP technology, SQL infrastructure, Office 365 and more. Managing and improving SOPs, policies around the infrastructure, documentation and knowledge sharing will also be key to the role. You’ll live the company values and help deliver exceptional IT support which allows the business to perform at its very best, grow and reach its potential and the company will help you to do the same.
Day to day support of the MIC server and infrastructure environment
Ensure scheduled checks and pro-active maintenance is completed and logged
Owning and completing escalated tickets within SLA
Achieve agreed KPIs
Identify repeat re-occurring issues and implement solutions
Capacity planning and trend monitoring
Security monitoring and testing
Support the Change and Development IT teams with issues and inquiries
Improving, responding to and owning any alerts from monitoring systems
Dealing with problems and requests professionally and delivering exceptional customer service
Flexibility to perform occasional out of hours work and willingness to take on-call responsibilities.
A driven and self-motivated individual who can work on their own initiative in a busy environment
A logical and structured approach towards troubleshooting and project work
An excellent communicator who can help to develop good IT practices and service excellence
Extensive experience administering Windows Server 2008/2012 environments, including Active Directory, DNS, Group Policy, WSUS, WDS/MDT
Sound knowledge of networking and security principles, and experience administering switches/routers and firewalls, ideally Cisco
Experience working with Hyper-V and other virtualisation technologies
Knowledge of storage technologies, ideally HP SAN
Exposure to cloud infrastructure – AWS, Azure, Amazon Redshift, etc.
Awareness of DR, BCP and backup strategies
Good knowledge of ITIL or any other industry standard best practice framework desirable
Knowledge of SQL Server and managing SQL databases desirable
Exposure to working with Linux Server desirable
Inserzionista: Make It Cheaper Limited